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Delivery services are a critical factor in online shoppingsuccess
Today's online shoppers are highly conscious of costs, particularlywhen seeking affordable, flexible, and convenient delivery options.High delivery costs are a significant barrier, with 41% of shoppersabandoning their purchases due to expensive delivery fees. Evenmore, 65% of global shoppers emphasize the importance of knowingthe delivery provider before purchasing. This underscores thesignificance of transparency and trust in the delivery process, ascustomers want to know the logistics partner responsible forhandling their orders.
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About the DHL Online Shopper Trends Report
The DHL Online Shopper Trends Report 2024 provides insights intothe international e-commerce industry, specific markets, andconsumer preferences. DHL eCommerce commissioned the study tounderstand consumers' online shopping habits across the globe.